Hotel Regulations
Hotels Brands Activities
Check Availability
BEST
RATE

Hotel Regulations

To ensure a safe and comfortable stay for our guests, the Hotel has established the Hotel Regulations (hereinafter, these “Regulations”) as follows in accordance with Article 9 of the General Terms and Conditions for Accommodation Contract (hereinafter, the “Terms and Conditions”). All guests are kindly requested to observe these Regulations. Please follow the instructions given by the Hotel staff pursuant to the Terms and Conditions and these Regulations. The Hotel may refuse to allow any guests who fail to comply with these Regulations to stay at the Hotel or use its facilities in accordance with Article 6 of the Terms and Conditions. The Hotel shall not be liable for any damages suffered by the guests due to their failure to comply with these Regulations. Please note that in the event of any damages caused to the Hotel, the guests may be asked to compensate for the damages.


Use of Hotel

1. Please do not use guestrooms for any purpose other than accommodation, such as commercial or business purposes.
2. Please do not distribute or post advertising materials or sell items on the premises of the Hotel without the permission of the Hotel.
3. Please do not distribute leaflets, collect signatures, or engage in other promotional activities on the premises of the Hotel.
4. Please do not order from outside restaurants or bring in food or drink unless approved by the Hotel.
5. Please do not display items that may change the impression of the exterior of the Hotel.
6. Accommodation for unaccompanied minors is not accepted without the permission of the Hotel.
7. The Hotel staff are not permitted to accept gratuities.


Guestrooms

1. Please lock your room door for your security during your stay.
2. Should someone call on your room, please identify the visitor with the door being locked and do not carelessly unlock the door. If the person appears to be suspicious, please contact the reception immediately.
3. Please refrain from using the guestrooms to meet with visitors.
4. Please refrain from inviting anyone to your room or from allowing anyone to stay at your room other than the guest and his or her companion(s) who are registered with the Hotel pursuant to Article 7 of General Terms and Conditions for Accommodation Contract.
5. The Hotel Staff may enter the guestrooms or move items in the guest rooms in accordance with Article 14 of the Terms and Conditions. Please keep your cash and valuables under lock and key by yourself and notify us in advance if there is anything that should not be touched or moved.


Common Areas, etc.

1. Please check the evacuation route map and emergency exits on each floor.
2. Please do not enter emergency facilities or the rooftop unless there are compelling circumstances such as emergencies.
3. Please do not enter the Hotel staff areas.
4. Please do not leave your personal belongings in public areas, such as corridors or lobby.


Hygiene Management

1. Any Guests who falls under any of the following may be asked to refrain from staying at the Hotel or using its facilities, or may be restricted from moving around within the Hotel.
    a. When the person is suspected to be infected with food poisoning such as norovirus
    b. When the person is suspected to be infected with an infectious disease as specified in the Act on the Prevention of Infectious Diseases and Medical Care for Patients with Infectious Diseases and the Regulation for Enforcement of the same Act
    c. When the person has any other conditions similar to the above


Filming and Photographing

1.Filming or audio recording or photographing within the Hotel premises for commercial or business purpose without the Hotel’s permission is prohibited. Please refrain from using any video or audio recording or photographs (including recording or photographs for personal use) for commercial or business purpose without the Hotel’s permission.
2.Please refrain any filming or photographing which may bother other guests or which other guests feel unpleasant. There may be times when the Hotel will ask you to refrain any filming or photographing which has not received the Hotel’s permission even if such filming or photographing is for personal use.


Smoking

1. Smoking is not permitted in the Hotel. Smoking is prohibited except in designated areas.


Consideration for Other Guests

1. Guests may not bring in pets and other animals, unless there are any relevant provisions which may prescribe otherwise. With respect to assistance dogs for physically disabled persons as prescribed in the Act on Assistance Dogs for Physically Disabled Persons, the Hotel will act in compliance with such law.
2. Please do not bring any items with unpleasant odor into the Hotel.
3. Please do not speak, shout or sing in loud voice, use TV or audio equipment at high volume, make loud noises, or engage in other noisy acts.
4. Please dress appropriately following the instructions of the Hotel in areas other than the guest rooms.
5. Please avoid any appearance or behavior that may make other guests feel uncomfortable or uneasy.


Public Order and Morality

1. Gambling, acts that disturb moral order, and behavior contrary to public order and morality are prohibited.
2. Please do not bring into the Hotel premises any items whose possession is prohibited by laws and regulations such as guns, knives and drugs.
3. Please do not bring into the premises of the Hotel any items that may make other guests or the Hotel staff feel uneasy, or may threaten their safety, or a large amount of items that may interfere with the operation or use of the Hotel.
4. Any guest or his/her companion who is found to be a member of an organized crime group designated in accordance with the Act on Prevention of Unjust Acts by Organized Crime Group Members or an anti-social organization will be refused any further use of the Hotel.
5. Any guest or his/her related party who is found to have engaged in assault, threats, blackmail, extortion, or forcible obstruction of business will be refused any further use of the Hotel.
6. Any guest or his/her related party who conducts, or is deemed to be highly likely to conduct, any act in violation of laws and regulations will be refused any further use of the Hotel.


Protection of Buildings, Equipment etc.

1. Please do not move any equipment or fixtures on the premises of the Hotel to another location, process, or use them for any purpose other than the original purpose.
2. Please do not bring explosives, volatile oils, or other ignitable or inflammable materials into the Hotel.
3. Please do not use your own heating or cooking equipment that may cause a fire in guest rooms.
4. Any act that may cause a fire is prohibited on the premises of the Hotel.
5. Any guest who engages in acts such as losing, damaging, defacing, or attaching odors to the Hotel buildings, equipment, fixtures, or plants may be asked to compensate for such damages.


Personal Belongings and Lost Items

1. If any costs are incurred for returning lost items found at the Hotel to their owner, the owner of the returned items will be asked to bear such costs.
2. Any guest who intentionally or negligently leaves his/her personal belongings that require disposal costs, such as those falling into the category of large-sized garbage, in the guestrooms, common areas, or other areas on the premises of the Hotel will be charged disposal costs under the laws and regulations, as well as the handling fees determined by the Hotel. If it can be objectively presumed that a guest’s personal belongings have been intentionally left, or if a guest has not contacted the Hotel regarding his/her personal belongings after one week from the date of check-out, it will be deemed that such personal belongings have been intentionally left and that the ownership has been waived.


Settlement

1. The Hotel may require the guests to make a deposit or verify their credit card prior to their use of the Hotel.
2. The Hotel will not pay on behalf of the guests any expenses other than the fees and other amounts for using the facilities of the Hotel, such as taxi fares or payments for purchases made outside the Hotel, or will not allow such expenses to be included in the final bill at the time of check-out.
3. If you wish to pay all the fees for use of the Hotel’s facilities at once at the time of check-out, please bring your room key or other items that show your room number.
4. Even if you wish to pay all your bills at once at the time of check-out, you may be asked to make a payment during your stay at the discretion of the Hotel. Please note that if you fail to make such payment, you may not be allowed to stay at the Hotel any further.
5. The Hotel only accepts payment in cash in Japanese yen, by any credit card accepted by the Hotel, or by any other means accepted by the Hotel.
6. Please contact the reception if you wish to change the accommodation plan you have reserved. If you wish to stay longer than the number of nights you have reserved, you will be required to enter into a new accommodation contract and pay all the bills incurred up to that point.


Use of Parking Lots *Applicable only to facilities with parking lots

1. The parking lot of the Hotel is available only for guests for the purpose of using the Hotel.
2. Please drive slowly in the parking lot of the Hotel and follow the instructions provided by the Hotel staff or guide signs.
3. Please turn off the engine when leaving your vehicle.
4. Please do not leave your vehicle with small children, pets, or valuables being left unattended in the vehicle.
5. Please make sure that the door is securely locked when leaving your vehicle.
6. The Hotel shall not be liable for any loss, theft or damage that occurs in the parking lot of the Hotel.
7. The Hotel shall not be liable for any accidents in the parking lot or any problems between users.
8. Any vehicle parked in the parking lot without approval from the Hotel after the day following the date of check-out will be treated as an abandoned vehicle.


Use of Large Public Baths or Hot Springs *Applicable only to facilities with large public baths or hot springs

1. Persons with tattoos (including stickers) are strictly prohibited from using the bath. However, they can use the bath if their tattoos are concealed with a cover sticker according to the method specified by the Hotel. For details of the method specified by the Hotel or of the cover stickers, please inquire at the reception.
2. Photographing or sound or video recording in the bath or changing room is prohibited.
3. Please do not drink the hot water from the bath unless permitted.
4. Persons who are intoxicated are not allowed to use the bath.
5.Only children of the opposite sex who are 6 years old or younger are allowed to enter into public bath and dressing rooms.
6. Please check the contraindications posted in the Hotel before using the bath. * Applicable only to facilities with hot springs.


Use of Spas *Applicable only to facilities with spas

1. The spa facility is intended for relaxation, not for medical benefits.
2.
(1) The treatment will not be provided to persons with any of the following conditions.
    ・Injury or wound with pain or swelling (e.g., sprain, fracture, low back pain, dislocation, burn, cut)
    ・Severe visceral disease, illness or injury under treatment
    ・Disease, injury or wound (including those caused by traffic accidents) under follow-up observation
    ・Less than one year after complete recovery from surgery (including endoscopic surgery, cesarean delivery surgery, and dental surgery)
    ・Fever, headache, nausea, abdominal pain, or diarrhea
    ・Swelling or lymphedema caused by illness
    ・Pain or swelling caused by dental treatment
    ・Guests who are pregnant and fall within the pregnancy period specified separately by the Hotel
    ・Reddish or tingly sunburn
    ・Guests who have just eaten a meal and under the influence of alcohol
    ・Guests with serious varicose veins
    ・Guests who are unable to lie on their back or face down for a long period of time
    ・Guests with allergies
    ・Skin diseases, or inflammation, swelling or itching of skin
    ・Less than one year after implant surgery, or less than six months after tooth extraction
    ・Guests with infectious diseases
(2) If you have any medical history other than the conditions listed in the preceding paragraph, please inform the relaxation staff.
3. Guests who wish to receive a treatment or massage will be required to sign a consent form designated by the Hotel. The treatment will not be provided to those who do not sign the consent form.
4. Guests must be at least 16 years old to receive a body treatment and at least 18 years old to receive a facial treatment.
5. The Hotel shall not be liable for any loss or theft of your personal belongings. Please take care of your valuables by yourself.
6. The Hotel shall not be liable for any accidents caused by the carelessness of the guests.


Accommodation with Pets

1. Only pets of the type designated by the Hotel (hereinafter, “Pets”) are allowed to be brought to the Hotel. No other animals are permitted.
2. Guests who wish to use rooms where Pets are allowed (hereinafter, “Pet Rooms”) are requested to submit the completed Pet Rooms terms and conditions / consent form, copies of the certificate of vaccination designated by the Hotel at the time of check-in. Those who do not submit these documents will not be allowed to use Pet Rooms.
3. For the use of Pet Rooms and areas than other Pet Rooms in the Hotel with the Pets, please follow the precautions described in the Pet Rooms terms and conditions and the instructions given by the Hotel staff.
4. Pets are only allowed in Pet Rooms, unless otherwise designated by the Hotel. Please do not allow Pets to enter other guest rooms, even if they are the guest rooms of your travelling companions.
5. Please use the pet toilets placed in Pet Rooms for Pets to defecate, unless otherwise designated by the Hotel. If Pets defecate in other areas, please promptly clean up after them in a sanitary manner. Please do not allow Pets to use the toilets (excluding toilets for Pets) or bathrooms in the guest rooms.
6. In the event of any of the following cases, the Hotel may decline the guests to stay at the Hotel, or may ask them to stop using the Hotel even during their stay.
    ・When the guests engage in any act that violates these Regulations or the Pet Rooms terms and conditions / consent form.
    ・When the guests engage in any act contrary to the instructions given by the Hotel staff.
    ・When there is a risk of interfering with our business.
    ・When there is a risk of harm to other guests or their Pets, or hindrance to their accommodation or stay.
7. In the event of defacement or damage to the equipment or fixtures in the guest rooms, or any act of causing harm to the Hotel employees, compensation for such damages may be claimed.
8. The Hotel shall not be liable for any damage or harm caused to other guests or the Pets or property of other guests.
9. The guests shall be responsible for the management of their Pets, and the Hotel shall not be liable for any illness, injury, or death of the Pets.


Use of Swimming Pools *Applicable only to facilities with swimming pools

1. Please use the swimming pool at your own risk.
2. The swimming pool may not be staffed with lifeguards. Please take care of your own safety.
3. Children under elementary school age are not allowed to use the swimming pool alone. They must be accompanied by adult guardians.
4. Children under elementary school age are required to wear life jackets or other life preservers.
5. Parents or guardians must keep a close watch on children.
6. Children with diapers must wear swim diapers.
7. Please refrain from swimming if you do not feel well or if you have drunk alcohol.
8. Please refrain from swimming while wearing anything other than swimsuits (rash guards or other clothes made of swimsuit fabric are acceptable).
9. No diving is allowed.
10. Please do not run on the poolside as it is slippery.
11. Persons with tattoos (including stickers) are strictly prohibited from using the swimming pool (only those whose tattoos are concealed using the method specified by the Hotel are allowed).
12. Please refrain from bringing in glass or plastic products (glasses, contact lenses, etc.), which could be dangerous if broken, or accessories, hairpins, or other items that could cause injury or accidents.
13. Please do not touch the water inlet or outlet as it is dangerous.
14. Please check the water depth indication and use the swimming pool with a depth appropriate for your height and swimming ability.
15. Please use the swimming pool according to the instructions on the posted notices or those given by the Hotel staff.
16. The Hotel shall not be liable for any loss or theft of your personal belongings. Please take care of valuables on your own.
17. The Hotel shall not be liable for any accidents caused by the carelessness of the guests.
18. For hygiene reasons, please refrain from bringing in food or drink unless permitted.
19. For safety reasons, please refrain from bringing in toys unless permitted.
20. When using a shuttle bus or cart after swimming, please dry yourself off before boarding. Please refrain from boarding such vehicles in swimsuits. * Only for facilities using shuttle buses or carts


Use of the Beach *Applicable only to facilities with the beach

1. Please use the beach at your own risk.
2. Children under elementary school age are not allowed to use the beach alone. They must be accompanied by adult guardians.
3. Children under elementary school age are required to wear life jackets or other life preservers.
4. Parents or guardians must keep a close watch on children.
5. Children with diapers must wear swim diapers.
6. Please refrain from swimming if you do not feel well or if you have drunk alcohol.
7. Please refrain from swimming while wearing anything other than swimsuits (rash guards or other clothes made of swimsuit fabric are acceptable).
8. No diving is allowed.
9. Persons with tattoos (including stickers) are strictly prohibited from using the beach (only those whose tattoos are concealed using the method specified by the Hotel are allowed).
10. Please refrain from bringing in glass or plastic products (glasses, contact lenses, etc.), which could be dangerous if broken, or accessories, hairpins, or other items that could cause injury or accidents.
11. The Hotel shall not be liable for any loss or theft of your personal belongings. Please take care of valuables on your own.
12. The Hotel shall not be liable for any accidents caused by the carelessness of the guests.
13. For hygiene reasons, please refrain from bringing in food or drink unless permitted.
14. For safety reasons, please refrain from bringing in toys unless permitted.
15. The service content may be changed in the event of bad weather or natural disasters.
16. Please do not collect, hurt or feed marine life.
17. Please stay within the designated swimming area for safety.
18. If lifeguards are present, please follow their instructions to prevent accidents.
19. Please refrain from entering the Hotel in wet clothes or swimsuits.
20. Please refrain from using public areas or other facilities in swimsuits or similar clothes.
21. No use of fire generating equipment is allowed on the beach.
22. No smoking is allowed on the beach.
23. Please use rash guards when swimming. * Applicable only to facilities without jellyfish prevention nets.
24. When using a shuttle bus or cart after swimming, please dry yourself off before boarding. Please refrain from boarding such vehicles in swimsuits. * Only for facilities using shuttle buses or carts


Use of Facilities in National Parks / Quasi-National Parks *Applicable only to facilities in national parks / quasi-national parks

1. Picking flowers, plants, etc. on the premises of the Hotel is prohibited by law.


<Amendment to these Regulations>

1. These Regulations fall under the category of standard terms under Civil Code, and clauses in these Regulations may be amended by the Hotel in accordance with the provisions of Civil Code if such amendment is in the general interest of the guests or if it is deemed that there are any reasonable basis to require such amendment.
2. Any amendment to these Regulations shall be applied from the designated effective date after the details of the amendment to these Regulations are published on this website.


Supplementary Provisions
Date of publication of last amendment: January 25, 2022, Effective date: February 1, 2022