- Company Information
Update on the “Declaration to deliver the highest standard of actions against coronavirus”
- Company Information
Inclusion of protective films at the front desk and alcohol-based hand sanitizers in every guest room
Hoshino Resorts is a hotel management company that has over 40 properties within and outside of Japan and strives for the search of omotenashi, Japanese hospitality, through Japanese culture and traditions. Since 1 June 2020, all properties of Hoshino Resorts will station alcohol-based hand sanitizers in every guest room. One of the ways to protect ourselves and each other from contracting the virus is to wash your hands regularly and/or disinfect the hands. For this to proceed during travel, disinfectant will not only be provided in the public areas but will also be provided in every guest room. In case you would like to disinfect your hands or clean things when you are conscious of it, you will have the choice to do so. There is no stress of preparing an extra set of cleaning products when you arrive at the property.
Disinfecting the hands with alcohol-based hand sanitizer
In addition, there will be protective films at the front desk to prevent the spread of infection. Both guests and staff will be in a protected environment, where there will be reduced stress of the possibility of spreading an infection.
Protective films at the front desk
Time Frame: Since 1 June, 2020 ~ until further notice
Property of Interest: All properties in Japan (excluding properties under temporary closure)
Reference: Actions against coronavirus with respect to the management of health and hygiene at all properties of Hoshino Resorts
>Confirmation of health upon check-in
Our staff will be checking body temperatures and asking for travel histories upon check-in for all guests. If a guest has a temperature of 37.5 degrees Celsius or higher, we will follow the instructions of the public health center and act accordingly, which may result in a withhold of stay.
>Addition of disinfection procedures to the cleaning of rooms and public areas
In particular, for the cleaning of all guest rooms, alkaline electronic water will be used to disinfect areas that are most often touched such as doorknobs, handles of wardrobes and refrigerators, remote controls, switches, etc.
>Availability of alcohol-based disinfectants at multiple locations around a property
>Alcohol-based disinfectants to be used upon arrival at restaurants for all guests
> High-temperature washing (above 80 degrees Celsius) of tableware (plates and glass) and cutlery, and disinfection of trays.
>Masks to be worn by all staff members
>Management of health and hygiene of staff members (checking and recording temperatures before work).
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