Hoshino Resorts SPA facilities are for relaxation purposes. Guests with health concerns or who visit the hospital on a regular basis may be denied entry to our facilities regardless of permissions from their doctors.
We kindly ask that you read the following carefully.
Guests with the following conditions will not be able to receive treatment from us.
- Are less than 16 weeks OR more than 27 weeks into pregnancy (Guests who are more than 16 weeks but less than 27 weeks into pregnancy may still be denied entry to our facilities depending on their conditions on the day of treatment.)
- With pains, swollen injuries, or wounds … sprains, bone fractures, back pain, dislocation, burns, cuts, etc.
- With severe visceral diseases, illnesses or injuries currently under treatment
- With diseases and injuries currently under observation, scratches … including traffic accidents
- Experienced surgery less than a year ago (including endoscopic surgeries)
- With fever and headache, nausea, abdominal pain, diarrhea
- With swelling caused by illnesses, or with lymphedema
- With pain or swelling from dental treatment
Guests with the following conditions may be provided with an adjusted menu or refused treatment. Please speak to us when making a reservation.
• Severe varicose veins
- For those seeking oil treatment but with sunburn
- For those seeking oil treatment but have trouble sleeping for an extended period of time facing up or down
- For those seeking oil treatment but with skin diseases, skin inflammation, swelling, or an itchy skin
- For those wishing to use our facial menu but experienced a surgery less than a year ago
- For those wishing to use our facial menu but experienced tooth extraction less than 6 months ago
- For those wishing to use our swimming pool or hot spring menus but with diseases involving the circulatory system, respiratory system, or the urological system
- Our maternity menus vary from facility to facility. For details, please visit the homepage of the facility you are about to visit or confirm with us when making a reservation.
- Please kindly notify us at the time of reservation should you have medical conditions other than those listed above.
- Hoshino Resorts SPA has an age limit. All treatment menus are available for those of 18 years of age or above. Certain body treatment menus are available for those of 16 years of age or above.
- A cancellation fee of 100% will be charged should the cancellation occur less than 24 hours in advance of a scheduled reservation.